Privacy Policy

Last updated: 1 October 2026

This Privacy Policy explains how Tinkatop Global Limited collects, uses, stores and protects personal information when you use our website, contact us, request our services, make a payment, or otherwise interact with us.

We aim to explain this in clear and simple language so you can understand what information we use, why we use it, and what rights you have.

Who we are

Tinkatop Global Limited is a company registered in the United Kingdom.

In this Privacy Policy, “Tinkatop”, “we”, “us” or “our” means Tinkatop Global Limited.

We may provide digital, website, business support, administrative and related services to individuals, businesses and organisations.

If you have questions about how we use your personal information, you can contact us using the details provided in the Contact us section below.

Information we collect

The information we collect depends on how you interact with us and the services you use.

This may include:

Your name
Email address
Telephone number
Company or organisation name
Billing and correspondence address
Information about the services you request
Information contained in messages or enquiries you send to us
Payment and transaction information
Information required to provide an agreed service
Information you provide when completing a form
Information you provide when communicating with our team
Technical information about how you use our website
Information relating to your preferences and communications with us

We only seek to collect information that is relevant to the purpose for which it is being used.

Information you provide to us

You may provide personal information directly to us when you:

Complete a form on our website
Request a quotation
Purchase or request a service
Contact us by email, telephone or another communication method
Make a payment
Create or provide information for a business service
Request administrative or support services
Subscribe to communications
Submit a question, complaint or other enquiry
Communicate with us about an existing service or transaction

Please do not provide information that we do not reasonably need for the service or purpose involved.

Information collected automatically

When you visit our website, some technical information may be collected automatically.

Depending on the technologies and services we use, this may include:

IP address
Browser type and version
Device type
Operating system
General website usage information
Pages visited
Approximate location information derived from technical data
Date and time of visits
Referring website or page
Information about how you interact with our website

Some of this information may be collected through cookies and similar technologies. More information is provided in our Cookies Policy.

How we use your information

We may use personal information for purposes including:

Providing the services you request
Responding to enquiries and requests
Preparing quotations, proposals and invoices
Processing and managing payments
Communicating with you about your services
Managing customer and business relationships
Providing customer support
Maintaining records of our services and transactions
Managing our website and online services
Improving our website, services and customer experience
Protecting our website, systems and business
Detecting, preventing and addressing fraud, misuse or security issues
Meeting legal and regulatory obligations
Handling complaints and disputes
Sending service-related communications
Sending marketing communications where permitted and appropriate
Establishing, exercising or defending legal claims

We will not use your personal information for purposes that are incompatible with the purpose for which it was collected unless permitted or required by law.

Our lawful bases for using personal information

Where UK data protection law applies, we must have a lawful basis for processing personal information.

The lawful basis we use will depend on the information involved and why we need it.

Contract

We may process information where it is necessary to enter into or perform a contract with you.

For example, this may include using your contact and billing information to provide a service you have requested.

Legal obligation

We may process personal information where necessary to comply with a legal or regulatory obligation.

This may include maintaining appropriate financial, accounting, tax or other records where required by law.

Legitimate interests

We may process information where it is necessary for our legitimate interests, provided that those interests are not overridden by your rights and interests.

Our legitimate interests may include operating and improving our business, providing and managing services, maintaining website security, preventing fraud, managing customer relationships and establishing or defending legal claims.

Where we rely on legitimate interests, we consider the impact of the processing on your rights and interests.

Consent

In some circumstances, we may rely on your consent to use personal information.

Where we rely on consent, you may withdraw your consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before you withdrew it.

We may share personal information where this is necessary to provide our services, operate our business, comply with legal requirements or protect our legitimate interests.

Depending on the circumstances, information may be shared with:

Payment providers
Website and hosting providers
Email and communication service providers
IT and technology service providers
Professional advisers
Accounting or financial service providers
Government bodies, regulators or public authorities where required
Law enforcement authorities where legally required or permitted
Other service providers working on our behalf

Where we use third-party service providers to process personal information on our behalf, we expect appropriate contractual and security arrangements to be in place.

We do not sell your personal information.

Payment information

Where you make a payment to us, your payment may be processed through a third-party payment provider.

Depending on the payment method and market involved, this may include providers such as Stripe, Paystack or another payment service provider we make available at the time of payment.

Payment providers may collect and process payment information in accordance with their own privacy policies and terms.

We generally do not need to receive or store your full payment card details ourselves.

We may retain information about the transaction, such as the amount paid, date, payment status, transaction reference and information necessary for accounting and record-keeping purposes.

International transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps required by applicable data protection law to protect that information.

Depending on the circumstances, this may include relying on an adequacy decision, appropriate contractual safeguards or another lawful transfer mechanism.

The safeguards used will depend on the particular provider and processing arrangement.

How long we keep your information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

Provide our services
Maintain appropriate business and financial records
Meet legal, accounting and regulatory requirements
Resolve disputes
Enforce agreements
Establish, exercise or defend legal claims
Maintain appropriate records of our communications and transactions

The actual retention period depends on the type of information and why we need to keep it.

When information is no longer required, we will take reasonable steps to securely delete it or otherwise dispose of it.

Your data protection rights

Depending on the circumstances, you may have rights under UK data protection law, including the right to:

Ask for access to your personal information
Ask us to correct inaccurate or incomplete information
Ask us to erase your personal information in certain circumstances
Ask us to restrict how we use your information in certain circumstances
Object to certain processing, including processing based on legitimate interests
Ask for certain information to be transferred to you or another organisation where the right to data portability applies
Withdraw consent where we rely on consent
Object to direct marketing
Make a complaint to the Information Commissioner’s Office

These rights are not absolute and may not apply in every situation.

How to exercise your rights

If you want to exercise a data protection right, please contact us using the details in the Contact us section.

We may need to ask for additional information to confirm your identity before dealing with your request.

We will normally respond to valid requests within the period required by applicable data protection law.

If you are unhappy with how we have handled your personal information, we encourage you to contact us first so that we can try to resolve the matter.

You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe that your personal information has been handled unlawfully.

Marketing communications

Where permitted by law, we may send you information about our services, offers, updates or other business communications.

Where required, we will ask for your consent before sending marketing communications.

You can stop receiving marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

Stopping marketing communications will not affect service-related or transactional communications that we need to send you.

Children

Our website and services are not generally directed specifically at children.

We do not knowingly collect personal information from children where such information is not necessary or permitted.

If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that we can review the situation.

Website security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no website, online service or method of transmission can be guaranteed to be completely secure.

You should also take reasonable steps to protect your own information, including keeping passwords and account information confidential where applicable.

Third-party websites and services

Our website may contain links to websites, platforms or services operated by third parties.

If you follow a third-party link, that website or service may have its own privacy policy and terms.

We are not responsible for the privacy practices, security or content of third-party websites or services that we do not control.

We recommend reviewing the privacy information of any third-party service before providing personal information to it.

Cookies and similar technologies

Our website may use cookies and similar technologies to operate properly, remember preferences, understand website usage, improve performance and, where applicable, support analytics or marketing activities.

The cookies and technologies used may vary depending on the services and features available on our website.

For more information about how we use cookies, please see our Cookies Policy.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or how we process personal information.

When we make changes, we will update the Last updated date at the beginning of this Privacy Policy.

We recommend checking this page periodically for the latest version.

Contact us

If you have a question about this Privacy Policy, want to exercise a data protection right, or have a concern about how we use your personal information, please contact us.

Tinkatop Global Limited

Registered Office Address: 28 Winchelsea Road, Eastbourne, East Sussex, BN22 7PR, United Kingdom.

Email: info@tinkatop.com

Website: https://tinkatop.com/

If you contact us about your personal information, please provide enough information for us to understand your request and respond appropriately.

Terms & Conditions

Last updated: 1 October 2026

These Terms & Conditions explain the terms that apply when you use the Tinkatop Global Limited website or purchase, request or use our services.

By using our website or engaging us to provide services, you agree to comply with these Terms & Conditions to the extent that they apply to you.

Some services may also be subject to a separate quotation, proposal, statement of work, service agreement or other written agreement. Where a separate agreement applies, that agreement may contain additional terms relating specifically to the service.

Who we are

Tinkatop Global Limited is a company registered in the United Kingdom.

In these Terms & Conditions, “Tinkatop”, “we”, “us” or “our” means Tinkatop Global Limited.

“You” or “your” means the person, business or organisation using our website or purchasing, requesting or receiving our services.

Using our website

You may use our website for lawful purposes and in accordance with these Terms & Conditions.

You must not use our website:

For any unlawful or fraudulent purpose
To attempt to gain unauthorised access to our systems
To interfere with the operation or security of our website
To introduce malicious software or harmful code
To impersonate another person or organisation
To collect information about other users without appropriate permission
In a way that could damage, disable or impair our website or services

We may restrict or suspend access to our website where reasonably necessary for security, maintenance, legal or operational reasons.

Our services

Tinkatop may provide a range of digital, website, business support and administrative services.

Depending on the service requested, this may include:

Website design and development
WordPress development
E-commerce website development
Website hosting and related services
Domain registration and management
Business email setup
Website maintenance
Website security and SSL-related services
Digital marketing support
Branding and digital design
Business and administrative support
Company registration assistance
Document and application support
Other services described on our website or agreed with you

The exact services available may change over time.

The specific scope of a service will depend on the description provided at the time of purchase or the quotation, proposal or agreement issued to you.

Service descriptions and quotations

We aim to ensure that descriptions of our services are accurate and clear.

A website description, advertisement or general service description may provide an overview of what we offer but does not necessarily include every requirement or deliverable for a particular project.

Where a quotation or proposal is provided, it may specify:

The services included
The agreed deliverables
The price
The expected timescale
Any assumptions or exclusions
Payment arrangements
Any additional requirements

A quotation may have an expiry date or other conditions.

A quotation does not create a binding contract unless and until it is accepted and the relevant contractual requirements have been satisfied.

Forming a contract

A contract may be formed when you accept our quotation, proposal or other offer and we confirm acceptance, or when you purchase a service through our website and the relevant order is accepted.

For some services, we may require additional information or confirmation before work begins.

Where a separate written agreement or statement of work is provided, that document may set out the specific contractual terms for the project.

If there is a conflict between these Terms & Conditions and a specific written agreement, the specific agreement will generally apply to the extent of that conflict.

Your responsibilities

You are responsible for providing information, instructions, materials and approvals that we reasonably require to provide the agreed service.

You agree that information you provide to us should be accurate and complete.

You are responsible for ensuring that you have the necessary rights and permissions to provide materials to us for use in your project.

This may include:

Text
Images
Logos
Photographs
Videos
Documents
Branding materials
Domain names
Software or other content

You must not provide material that you do not have the right to use.

Client content and materials

Where you provide content or materials for us to use as part of a service, you remain responsible for that content unless otherwise agreed.

You grant us permission to use the materials you provide only to the extent reasonably necessary to deliver the agreed service.

You are responsible for ensuring that your materials do not infringe another person’s intellectual property, privacy or other legal rights.

We may refuse to use material where we reasonably believe that its use could create a legal, security or other significant risk.

Website development services

Where we provide website design or development services, the final scope will depend on the agreed project requirements.

Unless specifically included in the agreement, a website project may not include:

Ongoing content creation
Ongoing SEO services
Paid advertising
Third-party subscription fees
Premium software or plugin licences
Domain registration fees
Hosting fees
Professional photography
Professional copywriting
Legal or regulatory approval of website content
Ongoing maintenance after the agreed project period

Where third-party products or services are required, the relevant costs may be charged separately unless included in the agreed price.

Domain names and third-party services

Where we assist with domain registration, hosting, email, software, payment services or other third-party services, those services may be subject to the third party’s own terms and conditions.

We cannot guarantee the continued availability, pricing, functionality or policies of third-party providers.

Where a third-party provider changes, suspends or discontinues its service, we will take reasonable steps to assist where this forms part of our agreed service, but we cannot guarantee the third party’s actions or availability.

Website hosting and maintenance

Where hosting or maintenance is included in your service, the scope and duration will depend on the service purchased or agreed.

Maintenance may include agreed technical updates, checks, fixes or other support.

It does not automatically include unlimited development work, redesigns, new functionality or changes outside the agreed scope.

Where additional work is requested, we may provide a separate quotation.

Payments and prices

Prices will be shown in the currency applicable to the service, market or payment method being offered.

Unless stated otherwise, prices and payment arrangements will be confirmed before the service begins.

Depending on the service, we may require:

Full payment in advance
A deposit
Payment by instalments
Payment on completion
Payment within an agreed period following invoice

You are responsible for paying the agreed amount by the applicable due date.

Where payment is not received when due, we may suspend or delay work until payment arrangements have been resolved.

Taxes and additional charges

Where applicable, taxes, government charges, third-party fees, registration fees, software licences, hosting charges or other external costs may be charged separately.

Any such charges that we know about will normally be identified before you commit to the relevant service.

You remain responsible for charges that are expressly stated as your responsibility.

Payment processing

Payments may be processed through third-party payment providers.

Depending on the service, currency and payment method, this may include providers such as Stripe, Paystack or another payment provider made available by us.

Third-party payment providers may apply their own terms, conditions, security requirements and processing rules.

We do not normally receive or store your full payment card details ourselves.

Refunds and cancellations

Your cancellation and refund rights depend on the type of service, how the contract was entered into, whether you are a consumer or business customer, and whether work or service provision has already started.

Where UK consumer cancellation rights apply, we will provide the rights required by applicable law.

For certain services, you may request that work begins during a cancellation period. Where applicable, we may ask for the appropriate express request or acknowledgement required by law before beginning the service.

Where the law permits a cancellation right to be excluded or limited, this will only be done where the relevant legal requirements are satisfied.

Nothing in these Terms & Conditions removes or restricts any consumer right that cannot legally be excluded.

Digital services and digital content

Where we provide digital content or digital services to a consumer, applicable statutory rights will continue to apply.

We will aim to provide the digital service or content in accordance with the description and contractual requirements applicable to the service.

Where a digital product or service is supplied and a problem occurs, the available remedy will depend on the nature of the problem and the rights provided by applicable law.

Project timescales

We will provide an estimated timescale where reasonably possible.

Project timescales may depend on:

The scope of the project
Your response times
Your provision of content and information
Your approval of designs or work
Third-party services
Technical issues
Changes to requirements
Events outside our reasonable control

If you delay providing information, content or approval that we need, the project timetable may need to change.

We will communicate significant delays where reasonably possible.

Changes to the scope of work

If you request work outside the agreed scope, we may treat it as additional work.

Additional work may require:

A revised quotation
Additional payment
A revised delivery date
Written approval before the work begins

We will try to make the additional requirements and associated costs clear before carrying out significant additional work.

Approvals and revisions

Where a service includes design, development or other work requiring your approval, you are responsible for reviewing the work and providing feedback within a reasonable period.

The number of revisions included in a service may be limited by the relevant quotation or agreement.

Additional revisions or substantial changes may be charged separately where they fall outside the agreed scope.

Intellectual property

Unless otherwise agreed in writing, each party retains ownership of intellectual property that it owned before the service began.

This may include:

Brand assets
Logos
Templates
Software
Code
Design systems
Documents
Content
Business materials

Where we create specific work for you as part of a paid project, ownership or licence rights will depend on the agreement for that project and whether all applicable fees have been paid.

Third-party software, plugins, themes, fonts, images and other licensed materials remain subject to their respective licence terms.

Portfolio and promotional use

Unless otherwise agreed in writing, we may wish to refer to completed work as part of our portfolio or business promotion.

We will take reasonable care when doing so.

If a project involves confidential information or you have expressly asked us not to publicly identify the project, we will respect the applicable confidentiality arrangement.

Confidentiality

We will treat confidential information provided to us in connection with a service appropriately.

You should also treat confidential information we provide to you as confidential where its nature or the circumstances reasonably indicate that it is confidential.

Confidentiality obligations do not normally apply to information that:

Is already publicly available
Becomes publicly available without breach of an obligation
Was already lawfully known
Is independently developed
Must be disclosed by law or a competent authority

Data protection

We process personal information in accordance with applicable data protection law and our Privacy Policy.

Where we process personal information on your behalf as part of a particular service, additional data processing arrangements may be required depending on the nature of the service.

You should not provide personal information to us unless there is a reasonable and lawful basis for doing so.

Security

We take reasonable steps to protect systems and information under our control.

However, no online service or internet transmission can be guaranteed to be completely secure.

You are responsible for maintaining the security of passwords, accounts and access credentials that are provided to you or controlled by you.

You should notify us promptly if you believe that an account, password or other access credential relating to a service we provide has been compromised.

Third-party links and services

Our website and services may contain links to or integrate with third-party websites, software or services.

We do not control third-party services and are not responsible for their independent terms, privacy practices, availability or content.

Your use of a third-party service may be subject to a separate agreement between you and that provider.

Availability of our website

We aim to keep our website available and functioning properly, but we do not guarantee uninterrupted availability.

The website may occasionally be unavailable because of:

Maintenance
Updates
Technical problems
Hosting issues
Security incidents
Third-party service failures
Events outside our reasonable control

We may modify, suspend or discontinue parts of the website where reasonably necessary.

Prohibited use

You must not use our website or services to:

Commit or facilitate unlawful activity
Distribute malware or malicious code
Attempt unauthorised access
Interfere with our systems
Infringe intellectual property rights
Infringe another person’s privacy
Submit fraudulent information
Abuse our staff or service providers
Circumvent security measures
Use our services in a way that creates an unreasonable security, legal or operational risk

We may suspend or terminate access where we reasonably believe these requirements have been breached.

Complaints

We want to resolve complaints fairly and efficiently.

If you are unhappy with our service, please contact us with:

Your name
Relevant order, quotation or invoice details
A description of the issue
The outcome you are seeking, where appropriate
Any supporting information

We will review the complaint and respond within a reasonable period.

Where a specific service has its own complaints procedure, that procedure may also apply.

Limitation of liability

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.

This includes liability that cannot legally be excluded or limited, including applicable liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or statutory consumer rights that cannot legally be excluded.

Subject to the above, we will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

For business customers, any agreed limitation of liability may also be set out in the relevant quotation or service agreement.

For consumers, nothing in these Terms & Conditions is intended to reduce or remove rights provided by applicable consumer protection law.

Events outside our reasonable control

We will not normally be responsible for failure or delay caused by circumstances outside our reasonable control.

These circumstances may include:

Internet or telecommunications failures
Hosting or infrastructure failures
Cybersecurity incidents
Third-party service outages
Government action
Changes in law or regulation
Natural disasters
Fire or flooding
Industrial disputes
Serious technical failures
Other events that could not reasonably have been prevented or controlled

We will take reasonable steps to minimise the effect of such events where possible.

Suspension or termination

We may suspend or terminate a service where:

You materially breach the applicable agreement
Payment remains overdue
Continuing the service would create a significant legal or security risk
You provide fraudulent or unlawful information
You use the service for an unlawful purpose
We are required to do so by law

Where appropriate, we will give reasonable notice and an opportunity to resolve the issue before termination.

Your statutory rights are not affected.

Consequences of termination

When a service ends, you may remain responsible for amounts properly due for services already provided or commitments already incurred, subject to your legal rights.

Where applicable, we may provide information or materials that you are entitled to receive under the relevant agreement once outstanding contractual obligations have been addressed.

Any specific termination arrangements contained in a separate service agreement will also apply.

Changes to these Terms & Conditions

We may update these Terms & Conditions from time to time.

Changes may be made to reflect:

Changes to our services
Changes to technology
Changes to our business
Changes in legal or regulatory requirements
Improvements to our website
Changes to third-party services

The version applicable to a particular contract will generally be the version agreed or provided when the contract was formed, unless a lawful mechanism allows the terms to be changed.

The Last updated date at the beginning of these Terms & Conditions will show when this page was most recently updated.

Governing law and jurisdiction

These Terms & Conditions are governed by the law of England and Wales, unless applicable law requires otherwise.

Where you are a consumer, you may also have mandatory rights under the laws applicable to you that cannot be excluded by these Terms & Conditions.

Subject to applicable consumer protection laws, the courts of England and Wales will have jurisdiction over disputes arising from these Terms & Conditions.

Contact us

If you have a question about these Terms & Conditions, our services or an agreement with us, please contact us.

Tinkatop Global Limited

Registered Office Address: 28 Winchelsea Road, Eastbourne, East Sussex, BN22 7PR, United Kingdom.

Email: info@tinkatop.com

Website: https://tinkatop.com/

Complaints Procedure

What this procedure covers

How to make a complaint

Acknowledging your complaint

Reviewing your complaint

Our response

If you are not satisfied

Keeping records

Confidentiality

Our commitment

Contact Us

Have a question about this policy?